Last Updated: November 05, 2026
At LocalCabs.in, we prioritize transparency and fairness in our billing and refund processes. Please read our refund policy to understand how refunds for advance payments are processed.
1. Advance Payments
In most cases, we do not require any advance payment for regular cab bookings. However, during peak festival seasons or for large fleet bookings (e.g., 55-seater buses or Tempo Travellers), a nominal advance amount may be requested to confirm vehicle allocation.
2. Eligible Refunds
You are eligible for a full refund of any advance paid in the following scenarios:
- You cancel your booking at least 2 hours prior to the scheduled pickup time.
- We are unable to provide a vehicle due to unforeseen circumstances.
- The vehicle assigned experiences a major breakdown before the trip commences and a replacement cannot be provided.
3. Non-Refundable Scenarios
Refunds will not be issued in the following scenarios:
- Late cancellations made less than 2 hours before the scheduled pickup time (retained as a cancellation fee for the local driver).
- If the passenger fails to show up at the designated pickup location (No Show).
- If the trip is terminated midway due to passenger misbehavior, violation of safety rules, or carrying illegal substances.
4. Refund Processing Time
If your refund request is approved, we will initiate the refund to your original method of payment (e.g., UPI, Bank Transfer, or Card).
- UPI / Wallets: Refunds are generally processed within 24 to 48 hours.
- Bank Transfers / Cards: Please allow 5 to 7 business days for the credited amount to reflect in your account.
5. Contact Us
If you have any questions or disputes regarding a payment or refund, please reach out to our billing support immediately via phone or WhatsApp.